Frequently Asked Questions
Can I personalise my order?
Many of our products can be personalised with names, dates or special messages. Please check the product description for available options and how to personalise.
Can I request a custom design?
If you have something specific in mind, we'd love to hear from you! Get in touch and we'll do our best to help.
Can I see a proof before my order is made?
If you would like to see a proof of artwork or prints please leave a note in checkout section and email us with order number and request.
Do you offer gift wrapping?
Not at the moment, however may look to do so in the future.
Processing, Delivery & Returns
How long will my order take?
As each item is handmade, our current processing time is displayed on the announcement bar and at checkout.
Do you ship across the UK?
Yes! We ship throughout the UK, with tracked delivery options available.
Do you offer international shipping?
Unfortunately we do not at the minute but if you email us with your location, we can look it this.
Can I return a personalised item?
As personalised items are made especially for you, they cannot usually be returned unless they arrive damaged or there's an error on our part.
What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos, and we'll work with you to resolve the issue as quickly as possible.
Products
Are all of your products handmade?
Yes. Every item is carefully made or finished by us using techniques including embroidery, laser engraving, foil printing and 3D printing.
Will my personalised item look exactly like the preview?
As every item is handmade, slight variations may occur, making each piece unique.
How do I care for my item?
Care instructions are included where needed and can also be found on the product page.
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.